Privacy Policy
Orca Digital — orcadigital.shop Last updated: 4 September 2026
ORCA DIGITAL PTY LTD (ACN 612 263 144, ABN 47 612 263 144) respects your privacy. This policy explains what personal information we collect when you use orcadigital.shop, how we use it, who we share it with, and the rights you have.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where you are located in California, we also comply with the California Consumer Privacy Act (CCPA/CPRA). Where you are located in the EU or UK, we also comply with the GDPR and UK GDPR.
Information we collect
Information you give us
- name and email address;
- billing address and country/region;
- order history and support correspondence;
- phone number, if you contact us by phone.
Information collected automatically
- IP address, browser type, device type, operating system;
- pages viewed, referring website, and time spent on site;
- cookie and similar identifiers.
We do not collect or store your full payment card details. Payments are processed by our payment providers, who receive your card information directly and handle it under their own security standards.
How we use your information
- to process and deliver your order, and to send your licence key;
- to provide customer support, and to handle refunds or replacements;
- to verify payments and to detect and prevent fraud and abuse;
- to comply with our legal, accounting and tax obligations;
- to send marketing emails, only where you have opted in — you can unsubscribe at any time using the link in any such email;
- to measure and improve the performance of our website and advertising.
Legal bases (EU/UK visitors)
Where the GDPR applies, we rely on: performance of a contract (to deliver your order), legitimate interests (fraud prevention, improving our service), consent (marketing and advertising cookies), and legal obligation (tax and accounting records).
Who we share it with
We share personal information only with:
- Shopify, which hosts and operates this store;
- payment providers, to process your payment;
- email and analytics providers, to deliver order emails and measure website usage;
- advertising platforms, including Google, where you have consented to advertising cookies;
- professional advisers and government authorities, where required by law.
We do not sell your personal information.
International transfers
We are based in Australia. Our service providers may store or process data in other countries, including the United States and the European Union. Where we transfer personal information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles and applicable law.
Cookies
We use cookies to keep your cart working, remember your preferences, measure traffic, and — with your consent — deliver and measure advertising.
You can control or delete cookies in your browser settings. Please note that blocking essential cookies may prevent the cart or checkout from working.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to retain it. Email support@orcadigital.shop.
If you are in California, you have the right to:
- know what personal information we collect and how it is used;
- request deletion of your personal information;
- correct inaccurate personal information;
- opt out of the "sale" or "sharing" of personal information for cross-context behavioural advertising.
We will not discriminate against you for exercising these rights. To exercise them, email support@orcadigital.shop with "Privacy Request" in the subject line. We will verify your identity before actioning the request.
If you are in the EU or UK, you additionally have the right to data portability, to object to processing, to restrict processing, and to lodge a complaint with your local supervisory authority.
Data retention
We keep order and tax records for seven years, as required by Australian law. Support correspondence is kept for two years. Marketing data is kept until you unsubscribe.
Security
We use industry-standard measures to protect personal information, including encryption in transit (SSL/TLS) across the whole website. No method of transmission over the internet is completely secure, but we take reasonable steps to protect the information we hold.
Children
This website is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, contact us and we will delete it.
Complaints
If you believe we have mishandled your personal information, please contact us first at support@orcadigital.shop. We will respond within a reasonable time.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page with its last-updated date.
Contact
ORCA DIGITAL PTY LTD 101–105 Coral Sea Drive, Mossman QLD 4873, Australia Email: support@orcadigital.shop Phone: +61 468 107 276 ABN 47 612 263 144 · ACN 612 263 144