Refund & Returns Policy
Orca Digital — orcadigital.shop Last updated: 4 September 2026
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product remedied if it is not of acceptable quality and the failure does not amount to a major failure.
A major failure includes, for example:
- a licence key that does not activate and cannot be made to activate;
- a key that has already been used by someone else;
- a product that is significantly different from its description.
Nothing in this policy limits those rights.
Change-of-mind refunds on digital products
Because our products are digital licence keys delivered instantly, a key that has been revealed and activated generally cannot be returned — activation is irreversible and consumes the licence.
Our voluntary change-of-mind policy is therefore:
| Situation | Outcome |
|---|---|
| Key not yet revealed or activated, within 14 days of purchase | Full refund |
| Key revealed but not activated, within 14 days | Refund at our discretion, subject to verification with the publisher |
| Key activated | No change-of-mind refund, unless a consumer guarantee applies (see above) |
| Key faulty, invalid, already used, or region-locked contrary to the listing | Free replacement, or a full refund if we cannot supply a working key |
| Product materially different from its description | Full refund |
| Wrong product supplied in error by us | Full refund or the correct product, your choice |
How to request a refund or replacement
- Email support@orcadigital.shop with your order number and the email address used at checkout.
- Describe the problem. For activation failures, please include a screenshot of the error message — this lets us verify with the publisher far faster.
- We respond 24/7, usually within a few hours.
- If a replacement is appropriate, we will normally issue it the same day. If a refund is approved, we process it to your original payment method.
Approved refunds are processed within 5 business days. Your bank or card issuer may take a further 3–10 business days to post the funds, which is outside our control.
Refunds are always issued to the original payment method. We cannot refund to a different card or account.
Before you request a refund
Most activation problems are fixable in minutes. Please check:
- that you are redeeming on the correct publisher website stated in your delivery email;
- that your account region matches any regional restriction stated on the product page;
- that the key has been entered exactly, with no extra spaces or missing characters.
If it still fails, contact us — we will not leave you to troubleshoot alone.
Cancellations
You may cancel an order at no cost any time before the licence key is delivered. Because delivery is usually within seconds, please contact us immediately if you need to cancel.
Chargebacks
If you believe a charge is incorrect, please contact us first. We can almost always resolve the issue faster than a chargeback, which can take your bank several weeks to process.
Contact
ORCA DIGITAL PTY LTD 101–105 Coral Sea Drive, Mossman QLD 4873, Australia Email: support@orcadigital.shop Phone: +61 468 107 276 ABN 47 612 263 144 · ACN 612 263 144